| FAQ on Flash Drive |
| 1. |
After the drive program
is installed, why can't WIN98 recognize the
flash drive out? |
A:
|
Check
out the USB CONTROLLER item in BIOS, and make
sure the item is enabling.
If this still doesn't work, delete the drive
program installed formerly for flash drive. |
|
| 2. |
Can I pull off
the flash drive when its LED is on or sparkling?
|
A:
|
No, you can't, otherwise
you'll suffer from data loss or data re-recording.
If the disk cannot work again, please format
it again. The disk can be used again without
any damage. |
|
| 3. |
What should I do
if the flash drive fails to read or write
after a normal installation? |
A:
|
(1) Maybe the storage space
is full. Delete some documents, and you can
continue to use it.
(2)The malfunction may be caused by power-off
or improper pulling out of the flash drive.
Just format the disk with the formatting software. |
|
| 4. |
In regard to the
problem that OS (except win98) can't recognize
the flash drive, we suggest that: |
A:
|
(1)To make sure if the
flash drive is defective, please try it on
other computers with the same OS.
(2)Please keep your system updated from Microsoft
website. (winXP update to SP1, win2000 update
to SP4) |
|
| 5. |
In regard to the
problem that OS (except win98) can't recognize
the flash drive after the driver is installed,
we have some suggestions for you: |
A:
|
(1)Please keep your system
updated from Microsoft website.
(2)Please remove other additional hardware
and driver before you install the flash drive
and its driver.
If the ¡§24X USB Device¡¨ appears with exclamation
under ¡§Universal Serial Bus Device¡¨ in Device
Manager, please remove this device and click
¡§Refresh¡¨. If this doesn¡¦t work, please disconnect
the device from computer and reboot the system
then operate the processor above again.
(3)To make sure if the external case is defective,
please try it on other computers with other
OS (2000/XP).
All the product featured with "support win98"
had been tested and approved by the technician,
and the driver has to be supported by Microsoft
to complete¡CYou should ask for system technician
for help if any problem of incompatibility
between hardware and software installed in
your computer. |
|
| 6. |
I'm trying to download
a driver for win98, but there are several
drivers to choose between, and the problem
is I don't know which one should I download
? |
A:
|
We can't tell what kind
of chip every product use from outside, either.
So what you can do is to download each of
them and try them separately.
Please make sure to remove the previous driver
before you try another one.
|
|
FAQ on MP3 |
| 1. |
What should I do
if MP3 doesn't work due to sudden power-off
or improper pulling out when the MP3 is transferring
data? |
A:
|
Re-format the MP3 with
formatting software, and you can use it again. |
|
| 2.
|
What
should I do if the MP3 can store data but
cannot play music? |
A:
|
Copy the relevant songs
after re-formatting the MP3. |
|
FAQ on HDD Enclosure |
| 1. |
In regard to the
problem that OS (except win98) can¡¦t recognize
the external case, we suggest that: |
A:
|
(1) To make sure if the
external case is defective, please try it
on other computers with the same OS.
(2) Please keep your system updated from Microsoft
website. (winXP update to SP1, win2000 update
to SP4) |
|
| 2. |
In regard to the
problem that OS (except win98) can¡¦t recognize
the external case after the driver is installed,
we have some suggestions for you: |
A:
|
(1) Please keep your system
updated from Microsoft website.
(2) Please remove other additional hardware
and driver before you install the external
case and its driver. If the ¡§USB Mass Storage
Device¡¨ appears with exclamation under ¡§Universal
Serial Bus Device¡¨ in Device Manager, please
remove this device and click ¡§Refresh¡¨. If
this doesn¡¦t work, please disconnect the device
from computer and reboot the system then operate
the processor above again.
(3) To make sure if the external case is defective,
please try it on other computers with other
OS (2000/XP).
All the product featured with "support win98"
had been tested and approved by the technician,
and the driver has to be supported by Microsoft
to complete¡CYou should ask for system technician
for help if any problem of incompatibility
between hardware and software installed in
your computer.
|
|
| |
